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Delivery Information

In order for the couriers to successfully and promptly deliver an order, customers must be available to receive and sign for that order. Couriers will not leave a package unattended at a door, the driver must obtain a signature and printed name to complete the delivery. As a customer has selected to obtain there products from an online company, Direct Distribution expects the customer to be available at the delivery address to receive. Customers who are at work daily, or constantly on the road should select to deliver their goods to a place of work or maybe a neighbour of friend that is available to receive. The Couriers will not guarantee a window of delivery; they can delivery anytime during a business day. Delivery will usually take place the day after you receive a dispatch email from our warehouse, but in some cases it will be the second day after receipt of the email.

Customers requesting a delivery to a company should note the delivery will probably not be made directly to them, but will be signed for at goods in, post room or reception area.

Should a customer not be at home after the first attempt to deliver, couriers will leave a calling card with contact information. Using the information on the calling card, the customer should get in contact with the courier to make arrangements to attempt a second delivery. If no contact is made within the seven day holding period the package will be returned to Direct Distribution for collection from our warehouse. Should a customer request a second dispatch they will be charged another delivery.

The couriers are supplied with a customer contact number; however, it is not their policy to call a customer before they attempt delivery. The number is supplied for the courier ’s convenience, and for them to use should they have a problem.

Where we deliver and how much it costs

Direct Distribution deliver Globally.

The Delivery costs below include VAT and are calculated from the time payment is processed. They are based on an order weighing less than 30kg. Orders over 30kg will be palletised due to health and safety reasons, and will be quoted by our logistics department before dispatch. Please note that due to the lack of accurate product weight information we are unable to notify a customer of a higher delivery charge at order placement. Should a customer suspect a higher delivery charge they can email our logistics department prior to order placement to verify. Email contacts can be found in the Contacting us section.

** Please note that orders are delivered only on working days i.e no deliveries are made on Saturday/Sunday/Bank Holidays/Public Holidays.

Delivery to Republic of Ireland (2 - 3 working days from payment): €10.00 ex-VAT

Delivery outside Ireland costs available on request.

Collections

A customer can select to collect there order from our facilities at Nutgrove Enterprise Park. Notification of order readiness is conducted by email from our warehouse when the products become available. This availability can take 1-2 days depending on stock levels and payment processing. For more information on lead time and our operations please see the Order Processing information in the ???? section.

Customers should not attempt collection until they have received the collection notification or the online status of the order is at ‘Awaiting Collection’.

Once a customer has been notified of collection readiness we request that the collection is made within 5 business days. After five days, if we have not received notification from the customer as to the reason for the delay in collecting, a daily storage charge of €1 will be added to the order. Direct Distribution must enforce this charge as we have very limited space to store customers’ orders and delays in pick up cause operational difficulties. Customers should email our logistics department to explain a delay in collection at which time we will waive a storage fee. Email contact for logistics can be found in the Contacting us section.